![]() On December 7th the installers came to the apartment a third time. Mari declined and suggested the installers come a third time. I offered to pay the difference between the $2500 I had already paid and the cost to fabricate new Lutron blinds. That same day I was told I could replace the Inspired Shades with Lutron, although I would only receive a $1995 credit towards the purchase vs the $2500 I had already paid. The installer still could not manage to get all the blinds to work even with receivers in plain sight. I specified the receivers must be hidden but were willing to try it to see if it worked. The installers came a second time on September 30th and suggested we place multiple receivers in plain sight around the apartment in an effort to get the blinds to work. The installers left the apartment with the blinds not working through the app and instead of providing one remote as promised at time of purchase, each blind needed its own remote next to the blind to function. The professional installers informed me they typically have issues with Inspired Shades and we should have purchased Lutron. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.At time of installation on September 28th the blinds did not work through a remote or app. BBB Business Profiles are subject to change at any time. ![]() When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. ![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. The lack of professionalism/customer service in this matter is obvious. It is an owners responsibility to handle issues in a timely manner if their rep is unavailable for a month. This whole process has been frustrating because not once has the owner or someone higher up contacted us to offer a solution or remedy this. We asked why someone else couldnt fill in since its been a month and she has not been available to address the issues. Rep *** has ***** and says she must come out later. I explained once again that when pulled down they spring back up thus not touching window sill. Rep called on 4-3 & said factory said blinds are not pulled down all the way. Rep finally called on **** (2 wks later) & asked me to measure 1 window and fwd pics of all windows so she could send to factory warranty. Was told rep had to handle and she was unable to be contacted due to funeral. Called numerous more times through 4-3-23 asking to speak to manager/owner to get someone out to address issues. Was asked to send email and email was sent w issues to office on 3-9. ![]() Called ************ to receptionist first time on 3-9-23 to report issues. 4) Left side shade does not roll up last 4 to top. Rep later suggested installing clamp on brick paver (neither secure or safe). Installer suggested we buy/install Velcro. 3) Theres no place for clamp to be installed to hold rt shade securely. 2) The 2 Roller shades do not completely cover left side of screen. Installer tried to fix 2 of them but they are not great. He said to wait a week to let them relax and if still short they would be replaced. 5 Blinds and 2 roller shades installed on 3-8-23 final pymt of $591.95 made 3-8-23. Rep measured for blinds/roller shades on 1-25-23 down pymt of $1775.85 made 1-27-23.
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